This is the official webshop of the Danish fine jewellery brand OLE LYNGGAARD COPENHAGEN (hereinafter “we”, “us” or “our”). The customer (hereinafter “you” or “your”) should carefully read our 'Terms & Conditions' before placing an order with us. All information provided is subject to Danish law.
Please notice our Terms & Conditions are updated occasionally to reflect changes in regards of our business strategy and applicable law.
If you have any questions or concerns – or have problems using the site please do not hesitate to reach out to our customer care.
E-mail: webshop@olelynggaard.com
Telephone: +45 39 46 03 77 (Mon-Thu 9-16, Fri 10-15:30 CET)
By placing an order, you accept our Terms & Conditions, and a binding agreement is entered into. Once an order is in our system, we cannot guarantee changes can be made – however, our customer care is always willing to assist. You will receive an order confirmation by e-mail shortly after your order is completed (remember to check your spam-filter). Once your order is fulfilled you will receive an additional e-mail with invoice – and another e-mail with tracking number of the parcel.
All items are carefully inspected, prepared, and dispatched from our headquarter address in Hellerup, Denmark. If the items ordered is “in stock” we will ensure a swift order handling. Items that are “made to order” have an estimated date on delivery displayed on the product pages. Please notice we will ship a “made to order” item as soon as it is produced and have gone through our quality assurance process.
If your order consists of multiple items, we reserve the right to do a combined dispatch once all items are in stock. If you wish to receive items sooner in separate deliveries, additional delivery charges might be applied.
Orders are processed and dispatched on weekdays Monday to Friday, 9-16 CET. An order placed during the weekend or on a public holiday will be handled the following business day.
We reserve the right not to deliver in the event, that the product information, stock level or price was incorrect, at the time of order placement. However, we always strive to have accurate information online at any given time. In the event of cancellation or changes to your order, you will be contacted by our customer care.
Online product images of jewellery featuring precious stones might deviate from the stone you receive. This is by no means a fault or flaw to the gemstone, but an exceptional characteristic of a natural product. Two stones may share colour tone and shape but are never entirely identical. Important to state that all stones have been carefully inspected and selected and meet strict requirements in terms of internal quality assurance.
In case of 'force majeure' we cannot be held responsible for delay or failure to meet our order obligations.
We use cookies on our website. A cookie is a small text file which is stored in your web browser and which registers you as a unique user. Read more about our use of cookies in our Cookie Policy.
We treat all your personal data with utmost confidentiality. Please read our Privacy Policy that explains how we use the personal data with your consent and in compliance with GDPR.
In case you wish to complain about goods purchased from us (our own stores or stockiest), please contact our customer care by telephone or email.
You can also submit an external complaint through:
We accept the following payment methods:
Local payment methods:
After placing an order, the payment amount will be reserved on your card for up to 30 days, or until the order is invoiced and dispatched. For special orders, full prepayment may be required. You will always be informed in advance. Should you experience any issues during checkout, please contact us for assistance or alternative payment options.
For high-value orders, payments may occasionally be declined by your card issuer due to transaction limits. We recommend contacting your bank to temporarily increase your limit or using an alternative payment method. All transactions are protected by advanced security measures, including two-factor authentication and SSL encryption. If you suspect any unauthorized use of your card, please contact us immediately.
Prices are subject to adjustment based on fluctuations in the global gold market and may change without prior notice. All prices (except for USA and Canada) are displayed inclusive of applicable VAT/GST/taxes. Depending on your location, prices are shown in a predetermined currency. Some currencies are region-specific
We do not offer discounts or participate in promotional campaigns, including seasonal sales or Black Friday.
IMPORTANT: This section applies only to customers residing outside the EU
We ship Delivered Duty Paid (DDP) to the countries listed below. This means all import duties are included in the price, and no additional charges will apply upon delivery — except for the USA and Canada. For the USA and Canada, local sales tax (US) and GST (Canada) are not included and will be charged upon delivery in accordance with local regulations.
DDP countries:
* Import duties are included. Local taxes are collected upon delivery.
All goods are shipped from Denmark to the delivery address provided at checkout and are fully insured in transit. For security reasons, our parcels do not display our brand name on the exterior packaging.
A signature is required upon delivery. If no one is available to receive the parcel, it will be redirected to a designated collection point, and the customer will be notified accordingly.
For deliveries outside the European Union (EU), all duties and taxes are handled by us on a Delivered Duty Paid (DDP) basis. For further details, please refer to section 4 on our Payment page.
We use the following couriers depending on the destination country:
For orders containing multiple items, dispatch will take place once all items are ready for shipment.
For deliveries to the United States and Canada, customs authorities may occasionally require additional information, such as a Social Security Number, in order to clear the shipment. If this is required, UPS will contact you directly by email or phone with further instructions.
We offer complimentary standard shipping to all countries available on our shipping list, with no minimum order value required. You can view the full list by clicking ‘SHIP TO’ in the top left corner of the website when browsing on desktop.
If your country is not listed, please contact our customer care team for assistance. In such cases, additional shipping charges may apply.
For 'IN STOCK' items:
We also offer 'MADE TO ORDER' items with delivery times ranging from 8-30 days. Our customer service can expedite delivery by locating items in our flagship stores. Contact customer service for order updates.
All shipments are fully insured and sent with a tracking number. Once your order has been dispatched, you will receive a tracking link by email. We recommend checking your spam or junk folder if you have not received it. For further updates regarding your order, please contact our customer care team.
Online orders are eligible for a full refund within 14 days of receipt. Please use a traceable courier for returns, as responsibility lies with you until the package reaches us. Return expenses are not refunded. To qualify for a refund, items must be unused and in their original packaging. Fill out the enclosed return form and send to:
Ole Lynggaard Copenhagen
Hellerupvej 15B
DK-2900 Hellerup
Denmark
Att.: WEBSHOP – RETURN & REPAIRS
We also accept webshop returns in our flagship stores.
We exchange online orders within 14 days of receipt, subject to stock availability. Please note that size exchanges depend on our stock availability and could result in additional wait time due to ‘made to order’ goods. If you wish to return an item, you are responsible for the shipping costs. For exchanges, we cover the shipping of the new item. Fill out the enclosed return form and send everything to the address provided in section 4.1.
Orders for personalized or bespoke products cannot be cancelled or returned for exchange or refund. This includes engraved, customized items and special orders. However, for certain jewellery like rings, our goldsmith can usually adjust the fit slightly if sizing has become the issue. The customer will always be notified beforehand if an item is not eligible for a return and/or exchange.
Once we receive your return, your refund will be automatically processed, and the total price of the item(s) will be transferred back to the card (and linked bank account) used for the purchase. Please note we don't refund return costs or international import duties and taxes.
Refunds typically take a few business days to process, but may take longer for international cards. Feel free to contact customer care for updates on your return/refund status.
If the items you received are not what you expected or if we have mistakenly sent the wrong ones, please contact our customer service team. It is helpful to include pictures if you are reaching out by email. If your request is approved, we will cover the return costs, and you can choose to exchange the item or receive a full refund.
Notice regarding precious stones: Please be aware that natural variations may occur in individual precious stones. This is a unique characteristic of natural products, not a flaw. While two stones may share similar colour tones and shapes, each is unique. We meticulously select exquisite, natural stones based on strict quality control criteria, examining them for inclusions, sheen, tone, colour, and size. If you have any concerns about the stone you have received, please reach out to our customer service team.
We offer a 2-year warranty for online purchases, covering production faults. To make a claim, contact customer service with your order number, photos of the fault, and a description.
Report transit damage within 7 days, including order number and photos. Please include your order number and photos of the damaged item(s). You may be asked to return the product to us for examination, with shipping expenses covered by us.
Approved claims result in repair or replacement of the product. For items purchased through external retailers, please contact them directly.
We also offer repair and restoration services for all current and past products. The costs associated with these services, including return shipping, will be at the customer's expense. Estimates are prepared based on an assessment at our workshop, which needs to physically inspect the jewelry to provide a final price estimate. You are always welcome to contact our customer service to learn more.
Ole Lynggaard A/S
Hellerupvej 15B
2900 Hellerup
Denmark
VAT no. DK83024917
E-mail: webshop@olelynggaard.com
Telephone: +45 39 46 03 00 (Mon-Thu 9-16, Fri 10-15:30 CET)