Let us help you

Customer service

Need advice with your selection? Curious about our craftsmanship or have a specific question? Our team is here to assist you every step of the way. Do not hesitate to reach out, your next cherished piece could be just a conversation away.

Inquiry form

We invite you to use our on-site form for any inquiries. Our team will be in touch within 24 hours, Mon-Fri.

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E-mail

Prefer email? Please share your request with us at webshop@olelynggaard.com, and we will get back to you within 24h, Mon-Fri.

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Telephone

We are happy to assist you at +45 39 46 03 77. Connect with our team Mon-Thu 9 am to 4 pm and Fri 9 am - 3 pm (CET).

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Live chat

Chat instantly with our global team via live chat. Available nearly 24 hours, Mon-Sun from 9 am to 6 am (CET).

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Book an appointment

Whether you have a specific inquiry or simply wish to explore our universe, we invite you to book a private appointment at any of our five flagship stores. We look forward to welcoming you.

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Request a repair

Is your cherished jewellery in need of special attention? Discover our range of services and rely on our experts to restore your pieces with meticulous care and craftsmanship.

Send inquiry

  • Jewellery care
    Jewellery care

    Explore our complimentary care services and uncover a range of easy and practical care tips.

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  • Size guide
    Size guide

    Discover useful tips and tools to help you determine your ideal ring, bracelet, and necklace size.

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  • Diamond guide
    Diamond guide

    Delve into the world of diamonds and explore the facets of nature’s most iconic gemstone.

    Learn more

  • Gemstone guide
    Gemstone guide

    Immerse yourself in the colourful world of gemstones, where each gem tells its own story.

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Visit us in-store

At your service

Visit us in-store

We are delighted to consult with you to ensure you find that special something. In our carefully curated universe, you can explore our craftsmanship and fine jewellery collections with guidance from our experts, tailored to your desires.

FIND YOUR NEAREST STORE

Frequently asked questions

When can I expect delivery?

We do our best to ensure that your order arrives as quickly as possible. On our product pages, you can find the expected delivery time for each item. In-stock items are delivered within 2-3 business days in Denmark, while deliveries to the USA and other countries outside the EU take approximately 3-7 business days. 'Made to order' items are delivered within 8-30 business days in Denmark. We always offer free delivery when you order through our webshop. All shipments are insured and come with a tracking number. You can read more about delivery here.

Which shipping company do you use?
Am I entitled to a VAT-free purchase?
Why does UPS ask for my social security number?
How does the exchange process work? Do I have to pay for return shipping, and do I need to book the return myself?
Can I exchange in-store?
My bracelet broke. What is the price for a repair, and is it covered by the warranty?
What ring size should I choose?
What does anchor 30, anchor 40, etc. mean?
What length of necklace should I choose for my Elephant?
I am unsure which Elephant to choose.