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Customer service and FAQ
Need advice with your selection? Curious about our craftsmanship or have a specific question? Our team is here to assist you every step of the way. Do not hesitate to reach out, your next cherished piece could be just a conversation away.
Inquiry form
We invite you to use our on-site form for any inquiries. Our team will be in touch within 24 hours, Mon-Fri.
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Prefer email? Please share your request with us at webshop@olelynggaard.com, and we will get back to you within 24h, Mon-Fri.
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Telephone
We are happy to assist you at +45 39 46 03 77. Connect with our team Mon-Thu 9 AM to 4 PM and Fri 10 AM - 3:30 PM (CET).
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Live chat
Chat instantly with our global team via live chat. Available almost 24 hours a day (closed daily from 6:00 AM to 9:00 AM CET).
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Book an appointment
Whether you have a specific inquiry or simply wish to explore our universe, we invite you to book a private appointment at any of our five flagship stores. We look forward to welcoming you.
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Request a repair
Is your cherished jewellery in need of special attention? Discover our range of services and rely on our experts to restore your pieces with meticulous care and craftsmanship.
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Jewellery care
Explore our complimentary care services and uncover a range of easy and practical care tips.
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Size guide
Discover useful tips and tools to help you determine your ideal ring, bracelet, and necklace size.
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Diamond guide
Delve into the world of diamonds and explore the facets of nature’s most iconic gemstone.
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Gemstone guide
Immerse yourself in the colourful world of gemstones, where each gem tells its own story.
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At your service
Visit us in-store
We are delighted to consult with you to ensure you find that special something. In our carefully curated universe, you can explore our craftsmanship and fine jewellery collections with guidance from our experts, tailored to your desires.
FIND YOUR NEAREST STORE
Frequently asked questions
We do our best to ensure that your order arrives as quickly as possible. On our product pages, you can find the expected delivery time for each item. In-stock items are delivered within 2-3 business days in Denmark, while deliveries to the USA and other countries outside the EU take approximately 3-7 business days. 'Made to order' items are delivered within 8-30 business days in Denmark. We always offer free delivery when you order through our webshop. All shipments are insured and come with a tracking number. You can read more about delivery here.
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